Chromebook Solutions

Lost, Damaged, and Returning Chromebooks

Lost Chromebook
If your Chromebook is lost/stolen: Please notify your BHMT career counselor immediately Please email support@eduscape.com notifying us of the los...
Tue, 13 Jun, 2017 at 9:44 AM
Chromebook Arrived Damaged
If you received your Chromebook damaged: Take pictures of the damaged Chromebook and packaging Email support@eduscape.com notifying them of the damage ...
Tue, 13 Jun, 2017 at 1:27 PM
Chromebook Never Arrived
If you received an email from Eduscape with your Chromebook shipping confirmation and tracking number: Track the device using the USPS tracking website ...
Tue, 13 Jun, 2017 at 9:52 AM
Chromebook Is Damaged
If the Chromebook is damaged: Email support@eduscape.com to notify of the damage. Eduscape will email you a pre-paid label to ship the device back. Make...
Wed, 19 Sep, 2018 at 2:50 PM
Returning Chromebook
If the Chromebook is damaged: Email support@eduscape.com to notify of the damage. Eduscape will email you a pre-paid label to ship the device back. Make...
Wed, 19 Sep, 2018 at 2:51 PM
Chrome OS is missing or damaged
If you have anything connected to this Chromebook (such as a mouse or external hard drive), remove it. Press and hold Esc + Refresh , then press Power . L...
Wed, 20 Mar, 2019 at 11:54 AM
Adobe / Flash not working
Google Chrome includes Adobe Flash Player built-in to it, but it may be disabled. You can enable Flash Player through your Content Settings within Chrome. ...
Wed, 20 Mar, 2019 at 11:56 AM
Switch User
To switch users, you need to sign out from one account on your Chromebook and sign into another. Click anywhere in the status area to display the Settings...
Tue, 8 Oct, 2019 at 2:37 PM