Chromebook Solutions

Lost, Damaged, and Returning Chromebooks

Lost Chromebook
If your Chromebook is lost/stolen: Please notify your BHMT career counselor immediately Please email support@eduscape.com notifying us of the los...
Tue, 13 Jun, 2017 at 9:44 AM
Chromebook Arrived Damaged
If you received your Chromebook damaged: Take pictures of the damaged Chromebook and packaging Email support@eduscape.com notifying them of the damage ...
Tue, 13 Jun, 2017 at 1:27 PM
Chromebook Never Arrived
If you received an email from Eduscape with your Chromebook shipping confirmation and tracking number: Track the device using the USPS tracking website ...
Tue, 13 Jun, 2017 at 9:52 AM
Chromebook Is Damaged
If the Chromebook is damaged: Email support@eduscape.com to notify of the damage. Eduscape will email you a pre-paid label to ship the device back. Make...
Wed, 19 Sep, 2018 at 2:50 PM
Returning Chromebook
If the Chromebook is damaged: Email support@eduscape.com to notify of the damage. Eduscape will email you a pre-paid label to ship the device back. Make...
Wed, 19 Sep, 2018 at 2:51 PM
Chrome OS is missing or damaged
If you have anything connected to this Chromebook (such as a mouse or external hard drive), remove it. Press and hold Esc + Refresh , then press Power . L...
Wed, 20 Mar, 2019 at 11:54 AM
Adobe / Flash not working
Google Chrome includes Adobe Flash Player built-in to it, but it may be disabled. You can enable Flash Player through your Content Settings within Chrome. ...
Wed, 20 Mar, 2019 at 11:56 AM